We are here to help
Email is the fastest way to reach us, and a real person reads every message. We usually reply within one business day.
Email support
To get a useful answer on the first reply, tell us your company name, what you were trying to do, and what happened instead. A screenshot is worth several messages.
Using the mobile app
The Ritmas mobile app is a companion tool for technicians at businesses that already use Ritmas. Your account is created by your employer, so there is no sign-up inside the app and nothing is bought or billed there. For access, a password reset, or a change to your details, start with whoever administers Ritmas at your company. If they cannot resolve it, email us.
Account deletion
Email support@getritmas.com from the address on your account, with the subject "Account deletion request". Because accounts belong to the business that created them, we confirm the request with your employer, explain what happens to records the business is required to retain, and confirm in writing once it is done.
Privacy and terms
Privacy policy · Terms of service
For a data access or deletion request under GDPR or CCPA, email us and say which right you are exercising.
Interested in Ritmas?
Support is for existing customers. If you are evaluating Ritmas, join the waitlist or book a call.
Common questions
If your question is not here, email us and we will answer it.
How do I get a Ritmas account?
Ritmas is sold to businesses, and accounts are created by your employer. If you are a technician or an office user, ask whoever administers Ritmas at your company. If you are a business owner and want Ritmas for your team, join the waitlist.
I cannot sign in to the mobile app.
The app signs you in with the email address your employer added to Ritmas, using your password. If that is not working, first confirm with your administrator that the address on file is the one you are using. If it is, email us from that address and we will look it up.
How do I delete my account?
Email support@getritmas.com from the address on your account, with the subject "Account deletion request". Because accounts belong to the business that created them, we confirm the request with your employer, explain what happens to records the business is required to retain, and confirm in writing once it is done.
How do I report a bug or ask for a feature?
Email us with what you were doing, what you expected, and what happened instead. A screenshot and the rough time of day help a lot, because they let us find the exact request in our logs.
What does Ritmas do with my data?
Our privacy policy covers what we collect and why. On the mobile app specifically: your location is shared with your dispatcher only while you are on the clock and only while the app is open. Ritmas never tracks you in the background.