Plumbing Operations
Manage Every Plumbing Job
from First Call to Payment
Route no-water and burst-pipe calls to the right technician at once.
- Rank incoming emergencies by priority and assign the nearest licensed technician with a live ETA
- Reassign the day in real time as calls arrive, with every change synced to mobile
- Send arrival-window texts with live GPS tracking, so customers see the truck coming
Customer Experience
Capture Every Service Request Day and Night
Customers book service online at any hour, choosing a service type and an available window. Each booking reaches dispatch with the address, property history and reported issue attached.
The AI Assistant answers calls and texts when the office is closed, collects the address and problem details and creates the job for dispatch. Every conversation is logged to the customer record.
Homeowners and property managers review appointments, estimates, invoices and plan status in one portal. Approvals and payments happen online, and arrival windows update as the schedule changes.
Two-way texts, emails and calls operate from a dedicated business number and log to the account timeline. Review requests, plan renewals and recertification reminders send on configurable triggers, with opt-outs honored.
Multi-Branch and Commercial
Consistent Plumbing Operations
Across Branches and Accounts
One flat-rate price book and set of dispatch rules apply across locations, while each branch maintains its own schedule. Crew and location margins appear in a single comparison view.
Role-based permissions govern who can view pricing, adjust invoices and approve discounts. Each price change, status update and credential edit is recorded in the audit trail.
Property managers, general contractors and homeowners share one platform, with net terms, ACH collection and batch invoicing configured per account. Multi-property accounts roll up under a single parent record.
A guided import brings in customers, properties and service history. QuickBooks Online and Desktop sync keep ledgers aligned, and supplier catalogs such as Ferguson connect parts pricing to every estimate.
Built Around Plumbing Operations
Urgent calls, large replacement tickets and financing attach rates determine plumbing profitability.
Ritmas connects dispatch, pricing and payments behind each one in a single system.
80%
of service calls cannot wait
4.5x
larger average ticket when a job is financed
$1,293
average water heater replacement
Licensing and Delivery
From Licensed Crew
to Closed Warranty
Credential tracking, project scheduling, supplier orders, permits and warranty claims connect to the job record.
Multi-Day Project Scheduling and Billing
Repipes, sewer line replacements and remodel rough-ins schedule as multi-day jobs with crews assigned across phases. Deposit, progress and final invoices follow the plan, and change orders are priced and approved before work shifts.
Supplier Ordering and Truck Stock
Parts and fixtures are ordered against each job through purchase orders, with supplier catalogs such as Ferguson feeding current pricing. Truck stock levels show what is on hand before the technician is dispatched.
Permits and Inspections
Permit status and inspection dates attach to each job that requires them, with milestones tracked from rough-in through final. Job status updates at each stage, giving the office a current view of every open permit.
License and CE Tracking
State license numbers, journeyman and master levels and continuing education hours are tracked per technician with expiry alerts. Scheduling and online booking assign work only to technicians holding the required credential.
Warranty and Callbacks
Manufacturer warranty terms and labor guarantees attach to the installed fixture or water heater. Return visits log as zero-revenue work, with cost tracked against the original job.
Dispatch, Price and Collect on One Plumbing Platform
Book a demo to see how Ritmas handles emergency dispatch, flat-rate pricing and recurring service plans.