Terms of Service

These Terms of Service (the "Terms") are an agreement between you and Ritmas ("Ritmas", "we", "us") governing your use of the Ritmas field service management platform, including its web application, mobile surfaces, and APIs (together, the "Service"). By creating an account or using the Service you accept these Terms. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to the business.

These Terms also serve as the end-user license agreement for the Service: we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business operations during your subscription, subject to these Terms.

Ritmas provides software for running field service businesses: customer and job management, scheduling and dispatch, estimates, work orders, invoicing, payments tracking, and integrations with third-party services such as accounting systems. The Service is offered as an early-access product; features may be added, changed, or removed as the product develops. We will use reasonable efforts to communicate material changes.

• You must provide accurate account and business information and keep it current.
• You are responsible for safeguarding your credentials and for all activity under your account.
• You must notify us promptly of any unauthorized use of your account.
• You must be at least 18 years old to use the Service.

You own the business data you and your team enter into the Service, including customer records, jobs, estimates, invoices, and related content ("Customer Data"). You grant us the rights needed to host, process, transmit, and display Customer Data solely to provide and improve the Service. Our handling of personal information is described in the Privacy Policy.

You are responsible for the lawfulness of the Customer Data you collect and enter, including having any required consents from your own customers.

The Service can connect to third-party products you choose to link, such as QuickBooks Online by Intuit. When you connect an integration, you authorize Ritmas to exchange relevant Customer Data with that provider (for example, customers, items, invoices, and payments synced to your accounting system) and you agree that the provider's own terms and privacy policy govern its handling of that data. You can disconnect an integration at any time from the Service's settings. We are not responsible for third-party products.

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law;
• attempt to gain unauthorized access to the Service, other tenants’ data, or related systems;
• interfere with or disrupt the integrity or performance of the Service;
• reverse engineer, copy, resell, or sublicense the Service except as permitted by law;
• use the Service to send spam or unsolicited communications.

Parts of the Service may currently be offered without charge during early access. We will communicate pricing, and any changes to it, before charges apply to your account. Applicable taxes are your responsibility.

The Service, including its software, design, and content (excluding Customer Data), is owned by Ritmas and protected by intellectual property laws. Feedback you provide may be used to improve the Service without obligation to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICE SUPPORTS YOUR BUSINESS RECORDS BUT DOES NOT PROVIDE ACCOUNTING, TAX, OR LEGAL ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RITMAS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE PAID NOTHING.

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, with notice where practicable. Upon termination we will make Customer Data available for export for a reasonable period, after which it may be deleted in the ordinary course.

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and the effective date above will be updated. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Disputes will be resolved in the state or federal courts located in Delaware, and the parties consent to their jurisdiction.

Questions about these Terms: michael@getritmas.com.