Appliance Repair Operations
Complete More Appliance Repairs
on the First Visit
Fill the day with same-day visits the truck is equipped to finish.
- Assign calls by appliance type, brand skill, zone and drive time
- Check parts on the truck before assigning, and alert dispatch when a second technician is needed
- Reassign in real time as same-day calls arrive, with arrival-window texts sent to customers
Customer Experience
Turn Appliance Breakdowns into Booked Visits
Customers book same-day or scheduled visits online, entering the appliance type, brand and symptoms and attaching photos. Each booking reaches dispatch with the address, appliance history and details attached.
Customers review appointments, repair quotes, invoices and the appliances on file in one portal. Approvals and payments happen online, and arrival windows update as the schedule changes.
Two-way texts, emails and calls operate from a dedicated business number, with the AI Assistant collecting model numbers and symptoms when the office is closed. Every conversation logs to the account timeline.
Review requests send at job completion, and reminders prompt warranty expirations and replacement offers on aging units. Triggers follow configurable timing and respect customer opt-outs.
Accounts and Scale
Consistent Appliance Repair Operations
Across Branches and Accounts
One flat-rate price book and diagnostic fee policy apply across branches, while each location manages its own dispatch board. First-visit fix rates appear in a single comparison view.
Property managers and warranty partners are configured with net terms, work authorization requirements and spend limits per visit. Multi-property accounts roll up under a single parent record.
Role-based permissions define who can assign jobs, order parts and waive diagnostic fees. Price book edits, fee waivers and invoice adjustments are recorded in the audit trail.
A guided import brings in customers, appliances and service history. QuickBooks Online and Desktop sync keep the ledger aligned, and parts suppliers, payments and consumer financing connect to every job.
Built Around Appliance Repair Operations
Appliance repair tickets are small, so every second trip and uncollected fee cuts margin.
Ritmas connects dispatch, parts and payment in a single system to complete more repairs on the first visit.
$7B
annual US appliance repair market
$600
typical repair ticket with service call
50%
repair cost ratio where customers replace
Warranty and Parts
From Diagnosis
to Reimbursed Claim
Warranty claims, parts orders, brand credentials, replacement quotes and repeat visits connect to the appliance record.
Warranty Claims and Split Billing
Warranty status flags each appliance, and claims capture photos, signatures and labor notes in the field. Invoices split the warranty partner share from the customer copay.
Parts Ordering and Supplier Accounts
Parts are ordered against each job through supplier accounts, with order status and expected arrival tracked. Jobs update automatically when the part arrives.
Brand Authorizations and Credentials
Manufacturer authorizations and EPA 608 certifications for sealed systems are tracked per technician with expiry alerts. Dispatch assigns brand-specific and refrigerant work to qualified technicians.
Repair or Replace Guidance
A configurable threshold compares repair cost to the price of a new unit. Jobs above it prompt a replacement quote.
Callback and Repeat Visit Tracking
Return visits for the same fault log as zero-revenue work with cost tracked against the original job. Repeat-visit rates report by technician, appliance type and part.
Dispatch, Quote and Collect Appliance Repairs on One Platform
Book a demo to see how Ritmas handles same-day dispatch, diagnostic fees and parts tracking for your appliance repair business.