Dedicated Business Number
Route all customer messaging through a business-owned number instead of personal phones. Conversation history stays with the account when team members change roles or leave.
Communication Hub
Every Customer Conversation on One Timeline
Run two-way texts, emails and calls from a dedicated business number, with every message tied to the account and sent from templates.
Integrated Communication
Conversations Connected to Estimates, Visits and Invoices
Texts, emails and calls are stored with scheduling, work orders and billing, giving dispatch, sales and accounting one shared history.
Unified Messaging
Multichannel Messaging on a Dedicated Business Number
Texts, email replies and website chats arrive in a single inbox, each linked to the account and job it belongs to.
Two-Way SMS
Send appointment confirmations, estimate follow-ups and payment reminders by text from saved templates. Customer replies post to the account timeline and notify the assigned team member.
Email Capture and Reply Routing
Log estimate and invoice emails automatically. Inbound replies route to the originating record, keeping every response attached to the document that prompted it.
Website Chat Integration
Embed chat on the business website. Visitors start a conversation from the page, and each chat is logged to the customer record alongside texts, emails and calls.
Every Outbound Call Captured at the Source
Time, duration and team member are logged on each call.
Click-to-Call Logging
Place calls from inside Ritmas. Timestamp, duration and the team member are logged automatically, with a post-call note added to the record.
Inbound Caller ID Matching
Match incoming numbers to customer accounts and log each inbound call automatically, with caller, time and duration attached to the correct record.
Call Recording & Voicemail
Record calls and store voicemail on the account, with playback and notes available from the same record.
Account Communication Timeline
View texts, emails and calls in one chronological feed beside estimates, visits and invoices, with each event tied to its source.
Automation & Compliance
Template-Driven Automation
with Built-In Compliance Controls
Message templates, workflow rules and an AI assistant handle routine customer communication across texts, emails and calls. Opt-out handling and contact channel preferences are enforced on every send, keeping the business compliant.
AI Assistant for Calls and Texts
Answers customer calls and texts when the office is closed, with every conversation logged to the account.
Workflow-Triggered Sends
Attach templates to workflow rules and each message sends on the right event automatically.
Message Templates
Pre-built templates cover appointment reminders, estimate follow-ups, payment reminders and review requests, each editable for your business.
SMS Opt-Out Management
STOP replies are processed automatically, and opted-out contacts are excluded from future texts.
Contact Channel Preferences
Store each contact’s preferred channel and route messages by text, email or phone accordingly.
